Awaken IV — Website Privacy Policy

Effective date: August 7, 2026

This Website Privacy Policy explains how NDW Management CO LLC, doing business as Awaken IV (“Awaken IV,” “we,” “us,” or “our”), collects, uses, discloses, and protects information through awakeniv.com and the online features that link to this policy (the “Site”).

This policy applies to information collected through the Site. Medical information maintained by a health care provider in connection with your care may be governed by that provider’s Notice of Privacy Practices and applicable health-information law. If this policy and an applicable Notice of Privacy Practices address the same health information differently, the Notice of Privacy Practices controls.

Information we collect

Depending on how you use the Site, we may collect:

Contact information, such as your name, email address, telephone number, and mailing address.
Appointment and service information, such as the service you are interested in, requested dates, consultation details, and information you choose to include in a contact, booking, or intake form.
Health and wellness information you choose to provide, including answers submitted through a questionnaire or service quiz. Please do not use a general website form for an emergency or for information you do not want transmitted through that form.
Communications, including messages you send us and your email, newsletter, or text-message preferences.
Transaction information, such as purchase, deposit, or refund details. Payment-card information may be collected directly by our payment processor rather than by Awaken IV.
Device and usage information, such as internet protocol address, browser and device type, operating system, referring pages, pages viewed, links selected, and the dates or times of Site activity.
Cookie and similar-technology information, as described below.

We may collect information directly from you, automatically from your device, and from service providers that help us operate scheduling, communications, payment, analytics, and other Site functions.

How we use information

We may use information to:

Respond to inquiries and provide customer support.
Schedule, confirm, and manage consultations and appointments.
Route you to an appropriate service or licensed provider.
Process payments, deposits, cancellations, and refunds.
Send service, appointment, account, and operational communications.
Send marketing communications when permitted by law and consistent with your choices.
Operate, secure, troubleshoot, analyze, and improve the Site and our services.
Detect misuse, fraud, or security incidents.
Maintain records and enforce our terms and policies.
Comply with law, legal process, and regulatory obligations.
Carry out another purpose disclosed when information is collected or that you authorize.

Text messages and email

If you opt in to text messages, message frequency varies and message and data rates may apply. You may reply STOP to opt out or HELP for help. Opting out of marketing messages does not prevent us from sending non-marketing communications when otherwise permitted, such as appointment or transaction communications.

You may unsubscribe from marketing emails using the link in the message or by contacting us. We may still send non-marketing messages about an existing transaction or relationship.

We do not condition treatment on consent to receive marketing communications.

Cookies and similar technologies

The Site and our service providers may use cookies, pixels, tags, local storage, and similar technologies to operate the Site, remember preferences, understand Site use, measure performance, and support advertising where enabled.

You can manage some cookies through your browser settings. Blocking necessary cookies may affect Site functions.

Where required by applicable law, we will provide a cookie-preference or opt-out mechanism. You may also contact us using the information below to request an applicable privacy choice.

How we disclose information

We may disclose information:

To vendors that help provide hosting, security, scheduling, communications, customer management, payment processing, analytics, professional, and other operational services.
To licensed health care providers, telehealth platforms, pharmacies, laboratories, and other parties involved in arranging or providing a requested service, as permitted by applicable law.
To professional advisers, auditors, insurers, and financing or transaction advisers.
To government authorities or other parties when required by law or when reasonably necessary to protect rights, safety, security, or the integrity of the Site.
In connection with a merger, financing, reorganization, sale of assets, bankruptcy, or similar business transaction.
At your direction or with your consent.

Service providers are permitted to use information only for the services they provide to us, subject to their contracts and applicable law. We do not sell personal information for money. Where applicable law provides a right to opt out of targeted advertising or another covered disclosure, you may contact us using the information below.

Health information and third-party services

The Site may link or redirect you to scheduling, telehealth, pharmacy, financing, payment, or other third-party services. Their privacy notices govern information they collect directly. A link does not mean every third party is part of Awaken IV or covered by the same Notice of Privacy Practices.

Where a vendor handles protected health information for a HIPAA covered entity as a business associate, that relationship is governed by HIPAA and an appropriate agreement. Not every Site vendor or every item of Site data is subject to HIPAA.

Data retention

We retain information for as long as reasonably necessary for the purposes described in this policy, including to provide requested services, maintain business and legal records, resolve disputes, enforce agreements, and meet legal, tax, accounting, and regulatory requirements. Retention periods vary based on the type of information and the reason it was collected.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. No internet transmission or storage system can be guaranteed completely secure.

Your choices and privacy requests

You may ask to access, correct, or delete certain personal information, or withdraw a consent, by contacting us using the information below. We will verify and respond to requests as required by applicable law. Some information may be retained or excluded where permitted or required by law.

Residents of states with applicable consumer-privacy laws may have additional rights, which can include access, correction, deletion, portability, and opting out of certain sales, targeted advertising, or profiling. These rights are subject to statutory scope, thresholds, exceptions, and verification requirements.

If we deny a privacy request and applicable law provides an appeal right, you may appeal by replying to our decision or contacting Nick Wingo, Awaken IV’s Compliance and Privacy Officer, with the subject Privacy Appeal.

A request concerning a medical record should be directed to the health care provider identified in the applicable Notice of Privacy Practices.

Children’s privacy

The Site and services are intended for adults age 18 and older. We do not knowingly collect personal information through the Site from a child under 13. If you believe a child has provided information through the Site, contact us.

External links

The Site may link to websites and services that we do not control. Review their privacy policies before providing information. We are not responsible for their privacy or security practices.