Privacy Policy

At Awaken IV Therapy, we are committed to protecting your privacy and ensuring the security of your personal health information. As a healthcare provider, we comply with HIPAA (Health Insurance Portability and Accountability Act) regulations to safeguard your medical and personal data.

When you visit our website, book an appointment, or use our services, we may collect the following information: full name, email address, phone number, mailing address, date of birth, health and medical history, insurance information, payment and billing details, IP address, browser type, and device information.

We adhere to HIPAA guidelines, ensuring that any medical information you provide is protected, confidential, and only shared with your explicit consent or as required by law. Your personal health information (PHI) is securely stored and only accessible by authorized personnel.

We do not share, sell, or disclose your health information to third parties for marketing or promotional purposes.

Any electronic communications, including SMS, emails, and appointment reminders, are handled with the utmost security and compliance with HIPAA standards.

We collect and store your information to: schedule and manage appointments, coordinate your treatment plans and clinical care, communicate with you via email, phone, and SMS text messages, process payments and billing, send appointment reminders and follow-up instructions, improve our website and services, and comply with legal and regulatory requirements.

When you provide your phone number through our website contact form, booking system, or intake process, you may consent to receive SMS text messages from Awaken IV. These messages may include appointment reminders and confirmations, treatment plan updates and follow-up care instructions, consultation scheduling notifications, peptide and hormone therapy program updates, and important clinic announcements.

By opting into our text messaging (SMS) services, you agree to receive messages related to appointments, promotions, and wellness updates from Awaken IV Therapy.

You can opt out of SMS messages at any time by replying STOP to any message. After opting out, you will receive a one-time confirmation message and no further texts will be sent. For help, reply HELP to any message or contact us using the information below.

We will never sell, rent, loan, trade, lease, or otherwise share your phone number or SMS opt-in consent with any third parties or affiliates for marketing or promotional purposes. No mobile information will be shared with third parties or affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Our website may use cookies, Google Analytics, and similar tracking technologies to analyze site traffic, improve user experience, and measure the effectiveness of our marketing efforts. You can manage cookie preferences through your browser settings. Third-party tools may collect anonymous usage data including pages visited, time on site, and referring URLs. We may also use Facebook Pixel and similar tools for advertising purposes.

We take the security of your personal and health information seriously. We implement industry-standard security measures including encryption of data in transit and at rest, secure server infrastructure, restricted access controls limiting data access to authorized personnel, HIPAA-compliant data handling practices, regular security reviews and updates, and physical safeguards for any paper records. Awaken IV Therapy is fully HIPAA-compliant, and all electronic and physical records are handled with strict confidentiality.

You have the right to: request access to the personal information we hold about you, request correction of inaccurate information, request deletion of your personal data (subject to legal retention requirements), opt out of marketing communications at any time, opt out of SMS messages by replying STOP, and file a complaint regarding our data practices. To exercise any of these rights, contact us at the information provided below.

We may update this policy periodically to reflect any changes in regulations or our privacy practices. Any updates will be posted on our website with an updated effective date.

For any questions regarding your privacy rights, HIPAA compliance, or data protection, please contact us:

Email: info@awakeniv.com

Phone: 303-409-3690

Address: 5277 Manhattan Cir, Suite 260, Boulder, CO 80303