Effective Date: 07/01/2025
At Awaken IV (“we,” “our,” or “us”), we are committed to protecting the privacy and confidentiality of your Protected Health Information (PHI) in compliance with the Health Insurance Portability and Accountability Act (HIPAA) of 1996 and all applicable federal and state laws.
This notice explains how we collect, use, store, and protect your health-related information—and outlines your rights as a client of Awaken IV. By visiting our website (www.awakeniv.com), scheduling services, or receiving treatments, you agree to the practices described below.
1. What Is Protected Health Information (PHI)?
PHI refers to individually identifiable health data that we create, receive, or maintain as part of providing services to you. This includes, but is not limited to:
Name, date of birth, address, and contact details
Medical history, diagnoses, treatment plans, and therapy information
Insurance and billing details
Any other information that identifies you in a healthcare context
We are legally required to keep your PHI private and secure.
2. How We Use and Disclose Your PHI
2.1 Permitted Uses
We may use or disclose your PHI for:
Treatment: To provide IV therapy, regenerative treatments, or other clinical services
Payment: To process billing, payments, and insurance verification
Healthcare Operations: For quality assurance, staff training, audits, compliance, and record-keeping
2.2 Uses Requiring Your Authorization
We will not disclose your PHI for purposes such as:
Marketing or promotional use involving PHI
Disclosure to third parties unrelated to your care
Research purposes
…unless you provide written authorization. You may revoke this consent at any time in writing.
3. Your HIPAA Privacy Rights
As a client of Awaken IV, you have the right to:
Access your health records
Request corrections to inaccurate or incomplete PHI
Restrict certain uses or disclosures of your PHI
Decide how we communicate with you (phone, mail, or email)
Request an accounting of disclosures of your PHI
File a complaint with us or with the U.S. Department of Health and Human Services if you believe your rights have been violated
We honor these rights in accordance with HIPAA.
4. How We Safeguard Your PHI
4.1 Administrative Safeguards
Ongoing HIPAA training for staff
Role-based access to PHI
Written privacy and security protocols
4.2 Physical Safeguards
Secure treatment areas and locked record storage
Restricted access to administrative and clinical spaces
4.3 Technical Safeguards
Encrypted electronic health records (EHRs)
Firewalls and access-control systems
Routine monitoring for unauthorized access
5. Our Business Associates
We may share PHI with third-party vendors (e.g., payment processors, scheduling platforms) known as Business Associates. Each Business Associate:
Signs a Business Associate Agreement (BAA)
Is required to follow HIPAA-compliant privacy and security policies
6. Breach Notification Policy
6.1 Definition of a Breach
A breach is any unauthorized use, access, or disclosure of PHI that compromises its privacy or security.
6.2 If a Breach Occurs
We will:
Investigate and assess the incident
Notify affected individuals within 60 days as required
Report to the U.S. Department of Health and Human Services (HHS), if applicable
Take corrective measures to prevent future incidents
You will be notified via email, phone, or mail if a significant breach occurs, along with steps to protect your information.
7. Retention of Records
We retain your PHI only for as long as legally required. When records are no longer needed, they are securely destroyed in compliance with HIPAA.
8. Changes to This Notice
We may update this HIPAA Privacy Policy as laws or business practices evolve. Updates will be posted at www.awakeniv.com. Continued use of our services constitutes acceptance of any revised terms.
9. Contact Information
If you have questions about this policy or wish to exercise your privacy rights, please contact:
Awaken IV – Privacy Officer
📍 Boulder, Colorado
📞 720-740-0717
📧 info@awakeniv.com
🌐 www.awakeniv.com